Position title

Business Solutions Analyst (Remote) ServiceNow HR Change Management

Description

Lume Consulting Group is looking for a Business Solutions Analyst to support HR technology transformation initiatives. This role involves gathering requirements, conducting process analysis, and developing functional specifications for ServiceNow® implementations. Candidates should have strong experience in business process design, organizational change management (OCM), and data analysis.

Responsibilities

Primary Responsibilities

Conduct data analysis and lead working sessions to:
- Develop business processes.
- Define roles and responsibilities.
- Determine key metrics and KPIs.
- Build functional requirements.
Create process documents and collaborate with the Senior Technical Lead to ensure user stories align with developed processes.
Provide expertise in:
- Communications plans.
- Training needs analysis.
- Organizational Change Management (OCM) materials.
- Training materials.
Configure, script, and develop the solution based on requirements and sprint definitions.
Mitigate defects found during unit testing and User Acceptance Testing (UAT).
Participate in and support the migration of work to test and production environments.
Act as the primary support resource during the post-go-live period.

Qualifications

Minimum Qualifications (MQs):
- Bachelor’s degree (or equivalent experience).
- 5+ years of experience in IT analytical processes, with 3+ years in business systems analysis.
Desirable Qualifications (DQs):
- Master’s or doctorate degree.
- 7+ years of experience in IT analysis, with 5+ years in business systems analysis.

Hiring organization