Lume Consulting Group specializes in improving the internal and external customer experience.  Our efforts are focused on improving many important end results that range from customer satisfaction and retention, service quality, internal efficiency and others.   Beginning with a thorough understanding of the Voice of the Customer, and leveraging our Process Improvement, Re-engineering, Lean, Quality and Optimization skills, we lead projects to drive significant improvements.  We begin by defining and clarifying the strategic direction, then progressing into an analysis including streamlining and simplifying operations to enable growth and create value.